SADIKU OLABISI CHRISTIANA

Directed all non-cash customer service processing operations, ensuring timely and accurate transaction processing for cheques and facilitating seamless truncation to Head Office Clearing.

Maintained efficient Turnaround Times (TAT) consistently in line with service level agreements, significantly enhancing overall service efficiency and customer satisfaction.

Identified and recommended critical process improvements for customer service support, leading to measurable enhancements in operational workflows and service delivery.

Implemented robust oversight and control measures, effectively preventing financial losses from fraud, regulatory violations, and processing errors across branch operations.

Provided essential backup leadership for the Customer Service Manager, ensuring continuous operational coverage and strict adherence to banking regulations.

Supervised daily teller operations, implementing robust controls that minimized discrepancies and ensured financial integrity across the branch.

Successfully resolved all complex customer complaints escalated beyond frontline staff, improving customer satisfaction and retention rates.

Administered the branch's Automated Teller Machine (ATM) products and systems, ensuring optimal functionality and over 99% uptime for customer access.

Executed daily cash reconciliation and comprehensive cash management, ensuring strict adherence to approved Cash Operating Procedure (COP) limits and achieving zero fraud tolerance.

Motivated and trained a team of tellers through constant interaction, fostering a high-performance environment and ensuring compliance with bank policies.

Collaborated with vendors and regulatory authorities to ensure optimal ATM placement and functionality, contributing to enhanced service accessibility for customers.

Proactively identified and resolved potential ATM faults, minimizing downtime and ensuring continuous service availability.

Managed ATM cash levels, rigorously safeguarding against loss and ensuring strict adherence to prescribed limits and security protocols.

Performed daily reconciliation of ATM cash, achieving 100% accuracy and accountability for all transactions.

Processed high volumes of cash and check deposits with exceptional accuracy, consistently balancing cash drawers at the close of each shift.

Recorded all financial transactions promptly and accurately, ensuring full compliance with bank procedures and internal controls.

Addressed customer inquiries regarding checking, savings accounts, and various bank products, enhancing customer understanding and service experience.

Actively advised and cross-sold relevant bank products and services to customers, contributing to customer portfolio growth.

Designed and distributed comprehensive educational content, including notes, tests, and assignments, improving student comprehension and engagement.

Supervised classroom activities, cultivating a safe and productive learning environment for students.

Provided personalized instruction and encouraged interactive learning, catering to individual student needs and enhancing academic performance.

Organized and executed various educational activities and events, enriching the learning experience and promoting student participation.

Maintained meticulous records of student attendance and grades, ensuring accurate academic tracking and reporting for the school year.

Responded to customer inquiries via email and phone, efficiently resolving issues and retrieving account information for numerous clients.

Maintained and updated internal databases with accurate customer account details, ensuring data integrity and accessibility for the team.

Provided critical back-office support to Account Executives, streamlining sales processes and contributing to operational efficiency.

Organized and maintained comprehensive digital and physical records of invoices and contracts, ensuring easy retrieval and compliance.

Conducted periodic reconciliation of sales and accounting books, ensuring accuracy and identifying discrepancies in financial records.

Successfully fostered a harmonious relationship between school management and corps members, improving communication and resolving issues effectively.

Systematically organized and coordinated weekly group meetings, ensuring consistent engagement and progress on anti-corruption initiatives.